Return and Replacement Policy
Important note: Seasonal products: cannot be exchanged or returned permanently. The customer's refusal to receive from the shipping company or refusal to accept it is considered acceptance of receiving the seasonal product. If the customer refuses to receive a seasonal product, they should not accept it. Note that seasonal products cannot be returned due to high demand for these products, and we reserve the right not to accept any return after the order has been processed or shipped.
Re-shipping for seasonal products or due to refusal of receipt: If the customer did not receive the shipment or requested its return, the customer is given a 15-day period from the order status date to contact us. If the customer does not contact us and pay the shipping fees within this period, the order will be disposed of, and we are not responsible for it afterward. There are re-shipping fees determined later based on weight. We are not responsible for any damaged shipment due to the following reasons: the customer not being at the specified address, or any error from the shipping company, and any shipment not received by the customer within 5 days.
Returning damaged or incorrect products: If the customer ordered one or more products and one or more arrived in an incorrect or damaged condition, we will bear the cost of returning only the incorrect or damaged product. Returns are accepted within 48 hours of receipt. The product must be in its original and intact condition. A purchase invoice must be provided.
Cases where return does not apply: custom-made products and seasonal products; used or damaged products due to misuse; products that have been modified after receipt.
Replacement process
Return policy: You have the right to return within 24 hours of receiving the product. We are committed to providing excellent service and fair solutions. No damaged or defective product will be delivered to the shipping company by us, as our policy is to evaluate the condition and quality of the product before shipping. The product must be in excellent, unused condition, containing all accessories, original tags, packaging, and similar. To return the product, it must be in good condition, and the consumer must not have used, benefited from, or damaged it. Please ensure the product is securely packaged before sending so we can receive it in good condition.
Return shipping fees: If the return is approved by us according to the previous conditions, shipping fees will be calculated and communicated to the customer.
Why are return fees deducted even if shipping was free? When offering free shipping, we cover the shipping costs on behalf of the customer. However, if the customer decides to return the product, we bear the shipping cost twice (shipping at dispatch and shipping at return), leading to operational costs. Therefore, the fees are deducted from the refunded amount to cover part of these costs.
Products with defects are replaced after inspection and approval of the request within 14 days of receipt by us. The duration may increase or decrease based on the required quantities, printing requirements, etc. Photos showing the defect must be attached upon receipt.
To protect your rights, you must photograph the shipment before opening and during opening to prove damage before receipt.
General provisions: These terms are subject to the systems of the Kingdom of Saudi Arabia. We reserve the right to modify these terms at any time.